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At Software Improvements we are committed to providing high quality products and services. In the event you are not satisfied with your purchase, this refund policy explains when we will provide a refund.
General refund policy
We ask that you please choose carefully before making your purchase, as we do not normally provide refunds if you simply change your mind or make a wrong selection.
You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased:
- Have a manufacturing fault that you could not have known about at the time of purchase;
- Are not the same as the description provided on the website; and/or
- Do not do the job as you were led to believe.
You are not entitled to a refund if you:
- Simply change your mind or no longer want the goods;
- Realise you can't afford the goods;
- Found the same item at a cheaper price elsewhere;
- Chose the wrong goods;
- Knew about particular fault prior to purchase; and/or
- Were responsible for causing the fault.
(Source: Based on ACT Government's Department of Justice and Community Safety, The Office of Regulatory Services (ORS), Fair Trading "Buy Better" Guide for Consumers http://www.ors.act.gov.au/fairtrading/WebPages/Corporate/news.html)
If you are entitled to a refund, you can choose between a refund or exchange, or we may attempt to correct (repair) the problem for you.
SoDIS™ Project Auditor software
To help ensure that SoDIS™ Project Auditor software meets your requirements, free fully functional evaluation versions of SoDIS™ Project Auditor are available to download from our website. Comprehensive product and service information is also available. To help you make the right decision, you can also contact Software Improvements.
If you need help installing and evaluating our software, free technical support is available, please Contact Us.
Since you may not have a physical product to return when requesting a refund for an electronic purchase, we may require you to sign a declaration that you will discontinue use of the product.
Miscellaneous
The information in this refund policy is subject to, and/or in addition to, any other legal rights you may have under Australian Capital Territory legislation.
This refund policy applies only to Software Improvements Pty Ltd products and services. Products from third parties puchased via Software Improvemnts may be subject to other refund policies.
Requesting a refund, exchange or assistance
If you would like to request a refund, exchange, or assistance with a product or service you have purchased from us, please Contact Us.
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